Last updated: 26 October 2026
1. Who we are
Laminar Flow Design is a trading name of Maman fait un gâteau SRL, a company registered in Belgium.
Data controller:
Maman fait un gâteau SRL — trading as Laminar Flow Design
Rue des Pensées des Champs 45
5020 Vedrin, Belgium
VAT number: BE 0543.807.734
Email: mathieu@laminarflowdesign.com
For questions about this Privacy Policy or the processing of your personal data, please contact us using the email address above.
2. Personal data we collect
When you use our website, create an account, place an order or contact us, we may collect the following information:
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Your first and last name.
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Your email address.
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Your billing and shipping addresses.
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Your telephone number, required for shipping arrangements.
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Your order details, purchase history and payment status.
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Your customer account information.
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Information you provide when contacting customer support.
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Technical information necessary for website functionality and security, such as IP addresses and session information.
We collect personal data only where necessary for the purposes described in this policy.
3. How and why we use your data
We process personal data for the following purposes:
Customer accounts
To create and manage your account, maintain your addresses and order history, and provide account-related services.
Legal basis: Performance of a contract or steps taken at your request before entering into a contract.
Orders and payments
To process purchases, confirm orders, manage payments, issue invoices and handle refunds.
Legal basis: Performance of a contract and compliance with legal obligations.
Shipping and delivery
To prepare shipments, generate shipping labels, arrange delivery and provide delivery-related information.
Legal basis: Performance of a contract.
Customer support
To respond to enquiries, resolve problems and provide assistance.
Legal basis: Performance of a contract or our legitimate interest in responding to enquiries, depending on the circumstances.
Legal and accounting obligations
To maintain records required under applicable Belgian and European legislation.
Legal basis: Compliance with legal obligations.
Website security
To protect our website, customers and systems against misuse, fraud and unauthorised access.
Legal basis: Our legitimate interest in maintaining a secure service.
Requested product notifications
To send product availability notifications when you specifically request them.
Where consent is used, you may withdraw it at any time.
We do not use customer information for unsolicited marketing communications without an appropriate legal basis.
4. Payment processing — Stripe
Online payments are processed through Stripe.
When you make a payment, relevant transaction information is transmitted to Stripe for secure payment processing, fraud prevention and payment management.
Laminar Flow Design does not store your complete payment card details on its own servers.
Stripe processes certain personal data in accordance with its own privacy documentation, available at:
5. Shipping and delivery — bpost
We use bpost to arrange and manage the delivery of orders.
To prepare shipments and generate shipping labels, we may share the following information with bpost:
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Recipient's name.
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Delivery address.
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Telephone number.
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Email address, where required for delivery notifications.
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Information necessary to identify and deliver the shipment.
Depending on the destination and selected shipping service, bpost may use delivery partners, including international carriers.
The information shared is limited to what is reasonably necessary to organise and complete delivery.
6. Website hosting and technical service providers
Our online store uses PrestaShop and is hosted through OVHcloud.
Personal data may be processed by hosting, technical maintenance and email service providers where necessary to operate and secure our website.
These providers are required to handle personal data in accordance with applicable data protection requirements.
7. Cookies and similar technologies
Our website uses cookies and similar technologies necessary for the operation, security and functionality of our online store.
These cookies allow us to:
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Maintain shopping cart contents.
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Manage customer authentication and sessions.
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Remember essential website preferences.
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Support checkout and payment security.
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Protect the website against technical misuse.
7.1. Essential PrestaShop cookies
The following cookies have been identified on our website:
PHPSESSID
Purpose: Maintains the technical PHP session required for website functionality.
Retention: Browser session.
PrestaShop-*
Purpose: Supports essential store functions, including shopping carts, customer authentication, account sessions and checkout.
Retention: Depending on the cookie, either for the browser session or for up to 20 days.
The exact names of PrestaShop cookies may vary depending on the website configuration.
These cookies are used to provide essential website functionality and do not require prior consent where they are strictly necessary for a service requested by the user.
7.2. Payment security cookies — Stripe
When you proceed to payment, Stripe may place cookies on its own domains to support secure payment processing, fraud detection and prevention.
The following cookies have been identified during our checkout process:
__stripe_mid
Purpose: Fraud prevention and payment security.
Retention: Approximately one year.
__stripe_sid
Purpose: Fraud prevention and payment security.
Retention: Approximately 30 minutes.
These cookies are provided and managed by Stripe and are associated with secure payment processing.
For further information about Stripe's processing of personal data, please consult:
7.3. Optional cookies
Based on our current website configuration and the cookies observed during testing, we have not identified optional advertising or analytics cookies.
If we introduce non-essential cookies or tracking technologies in the future, we will provide the relevant information and obtain prior consent where legally required.
7.4. Managing cookies
You can manage, block or delete cookies through your browser settings.
Please note that disabling essential cookies may prevent certain website functions, including shopping carts, customer login and checkout, from working correctly.
8. How long we keep your information
We retain personal data only for as long as necessary for the purposes for which it was collected, including compliance with applicable legal obligations.
Customer account information
While your account remains active and thereafter only where continued retention is necessary for a legitimate purpose or legal obligation.
Order, invoice and accounting records
For the periods required under applicable Belgian accounting, tax and VAT legislation, which may differ depending on the record.
Customer enquiries
For the time necessary to respond and manage any related follow-up or dispute.
Product availability notification requests
Until the notification purpose has been fulfilled, the request is withdrawn or the information is no longer necessary.
Technical and security records
For a limited period appropriate to the relevant operational or security purpose.
Where deletion is requested, we will remove or anonymise personal data unless continued retention is legally required or otherwise permitted under applicable law.
9. International data transfers
Some service providers or their subprocessors may process personal data outside the European Economic Area.
Where such transfers occur, we rely on applicable legal transfer mechanisms and safeguards, such as adequacy decisions or appropriate contractual protections, where required by law.
You may contact us for further information about relevant safeguards.
10. Your rights
Under the General Data Protection Regulation (GDPR), you may have the right to:
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Access the personal data we hold about you.
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Request correction of inaccurate information.
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Request deletion of your personal data.
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Request restriction of certain processing activities.
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Object to processing based on legitimate interests.
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Request data portability where applicable.
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Withdraw consent at any time where processing is based on consent.
These rights are subject to applicable legal conditions and exceptions.
You may submit a request by contacting:
We will respond within the time limits established by applicable data protection legislation, generally within one month.
You also have the right to lodge a complaint with the Belgian Data Protection Authority:
https://www.dataprotectionauthority.be/
11. Data security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss and misuse.
These measures include access controls, secure connections and the use of specialised payment processing services.
No online system can guarantee absolute security.
12. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, legal obligations or data processing practices.
The latest version will be published on this website, together with its last updated date.
13. Contact
For any privacy-related questions or requests:
Laminar Flow Design
Maman fait un gâteau SRL
Rue des Pensées des Champs 45
5020 Vedrin, Belgium